At The Real Jewelry Company, we take immense pride in delivering the same exceptional quality and craftsmanship you’d expect from top-tier brands like Icebox or Jewelry Unlimited—but with a dedication to detail and transparency that sets us apart.

Here’s what makes us different:

🔹 Superior Craftsmanship: Every watch we create is handcrafted by skilled artisans, with each stone meticulously set by hand. This ensures a level of precision and artistry that rivals the industry’s finest.

🔹 Honesty in Design: Unlike others who may use movements from older watches—sometimes not even the correct size for the case—we ensure that every custom timepiece we create is perfectly aligned in design and mechanics. This eliminates confusion and the risk of disappointment, giving you a watch that’s both stunning and reliable.

🔹 Expert Insight: With over 5 years of insider knowledge in the luxury watch industry, we understand how to maximize both the beauty and value of a custom timepiece. Our transparency ensures you know exactly what you’re getting, with no compromises.

At The Real Jewelry Company, you’re not just buying a watch—you’re investing in a masterpiece that combines beauty, functionality, and integrity. Trust us to deliver a luxury experience that exceeds expectations every time.

Yes, at The Real Jewelry Company, we use premium aftermarket parts in our custom watch designs. These parts allow us to create truly unique timepieces tailored to your style and vision. Each component is carefully selected for its quality, compatibility, and durability, ensuring your custom watch looks and functions beautifully.

By using aftermarket parts, we can offer greater design flexibility and affordability without compromising on craftsmanship or performance.

If you prefer to use an original factory watch as the base for your customization, please contact our support team before placing your order. We’re happy to work with you to accommodate your preferences and ensure your custom timepiece meets your expectations.

The short answer is no. No watch is truly "waterproof" unless specifically designed for underwater use, such as a diver’s watch or a submariner. Our watches are water-resistant, meaning they can handle everyday splashes and are safe to wear in the shower. However, we do not recommend submerging them in water, such as swimming or bathing, to ensure their longevity and performance. Always handle your luxury timepiece with care to maintain its beauty and functionality.

If you have a specific vision for your perfect watch but don’t see it in our collection, we’d love to bring your idea to life! Simply fill out our Watch Inquiry Form or email us directly with the details of your desired timepiece.

Our team will work with you to design and craft a custom watch that aligns with your vision, using the finest materials and craftsmanship to ensure a truly unique and luxurious result. Let us help create the watch you’ve been dreaming of!

Yes, we do! At The Real Jewelry Company, we understand that luxury should be accessible. That’s why we offer flexible payment plans to make it easier for you to own the custom jewelry or watch of your dreams.

We partner with Klarna and Affirm to provide convenient financing options, allowing you to split your payments over time. If these options don’t meet your needs, feel free to contact us to explore additional payment plan solutions tailored to you. Luxury has never been this convenient!

Yes we ship internationally! Our process involves sending the watch only in a seperate box. If you want the watch box to accompany the watch there is an extra $50 fee for internationally customers who want to have the box sent to them in another shipment. For questions please email our team at [email protected]

At The Real Jewelry Company, we are proud to offer bespoke custom watches, tailored to your unique preferences and style. Due to the personalized nature of our custom pieces, we uphold a strict All Sales Final policy.

Why All Sales Are Final:

Personalization: Each custom watch is designed and crafted to meet your specific requirements, making it a one-of-a-kind piece that cannot be resold or restocked.

Craftsmanship: Our artisans invest extensive time and care into creating your custom design, ensuring every detail meets the highest standards.

Material Commitment: Once production begins, materials and components are exclusively allocated to your order.

Policy Details:

No Returns or Exchanges: Custom watch orders cannot be returned or exchanged once the design is confirmed and production has commenced.

Order Verification: To avoid errors, we encourage thorough review of your design specifications, including any engravings, sizes, or special requests, before finalizing your order.

Customer Support: If you have concerns about your custom watch upon receipt, please contact our Customer Service Team. We will assist with resolving any issues related to craftsmanship or materials under our warranty terms.

At The Real Jewelry Company, we stand behind the quality and craftsmanship of our custom watches. Our 12-month warranty ensures peace of mind for your purchase.

During this time, we will:

-Repair any issues with the watch movement at no charge.

-Provide one replating treatment to maintain your watch's finish.

-Repair or replace missing or damaged gemstones (note: customers are responsible for the replacement cost of diamonds, not moissanite).

Before we begin any repair work, our team will thoroughly inspect the watch to ensure the issue was not caused by customer mishandling. Our inspection process includes:

-Opening the watch to look for internal moisture or water damage.

-Examining the watch under a microscope for signs of external impact such as gravel or concrete bite marks.

-Checking for bent or missing prongs that may indicate drops or physical stress.

If we find that the damage was caused by the customer (e.g., water exposure, drops, or spills), we will notify you and send an invoice for the repair services before proceeding.

If our inspection determines the damage falls outside of warranty coverage, we will:

-Send you a detailed repair report outlining the issue.

-Provide an invoice for the repair cost before starting any work.

We ensure full transparency and will not proceed with any repairs without your approval.

To keep your watch in excellent condition and maintain warranty coverage, we recommend the following:

-Avoid water exposure unless explicitly stated as water-resistant.

-Remove the watch during activities that involve impact (e.g., sports, heavy lifting).

-Store your watch safely when not in use to prevent accidental drops or scratches.

By following these care guidelines, you can enjoy your custom timepiece for years to come.